Careers - The Scout Guide

Thank you for your interest in working at The Scout Guide. Below are current job opportunities at The Scout Guide Headquarters. If you do not see the type of job you are seeking, we encourage you to check back regularly, or please feel free to send your resume and a note about why you’d be a great addition to the TSG HQ team to careers[at]thescoutguide.com. 


ACCOUNT MANAGER 

An Account Manager is responsible for providing ongoing training, support, and coaching to an assigned group of Editors to drive success, satisfaction, and retention.  

Overall:

  • Serves as main point of contact and advocate for assigned group of Editors and liaises with all departments at TSG Headquarters
  • Onboards and trains new Editors on all aspects of the guide ‘lifecycle’ (Sales, Photography, Design/Production/Printing, Blogging, Social Media, Distribution, and Business Planning)
  • Communicates regularly with assigned Editors to keep them apprised of TSG developments and best practices via Workplace, email, phone calls, and the Editor Newsletter 
  • Updates Editor Manual and myTSG to reflect up-to-date business practices, resources, and forms
  • Monitors all Editor-related data in Salesforce and keeps all shared Google Docs up to date 
  • Reports activity and status of existing Editors to Director of Operations and Finance, identifying at-risk markets in need of intervention; works with “red flag” markets to resolve issues and restore to healthy markets, when possible
  • Works as a team, and with other departments as necessary, to build out support tools and increase Editor revenue, satisfaction, and retention
  • Travels, as needed, to attend book launch parties, assist with sales calls, or otherwise support Editors 
  • Works within framework of Franchise Agreement
  • Effectively identifies priorities and requires little supervision

Qualifications:

REQUIRED

  • Bachelor’s degree 
  • 3+ years of customer service
  • Poised and professional in any situation
  • Outstanding organization skills
  • Excellent verbal and written communication skills
  • Motivated self-starter who works well independently or as part of a team
  • Effectively identifies priorities and requires little supervision
  • Problem solver 

PREFERRED

  • Salesforce, DocuSign, Emma, G Suite, and Squarespace experience

Reports to:

Director Operations and Finance