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At The Scout Guide HQ, we value people, community, and kindness. We strive to foster a collaborative environment that is empathetic, understanding, and nonjudgemental and the sentiment “a rising tide lifts all boats” is the cornerstone of all we do. If you believe in helping small businesses thrive, love supporting entrepreneurs, and enjoy working collaboratively, see our open jobs.

Scouted Perks & Benefits

Work From Home

Paid Time Off

Competitive Salary

401K - Retirement

Health Insurance

Social Events

Franchise Development Account Manager

Experience Level: 3 years

Location: Remote | Virginia residency preferred 

Job Summary:

As a Franchise Development Account Manager, you will play a pivotal role in the growth and expansion of our franchise network. With your proven experience in franchise development and account management, you will be responsible for nurturing leads, managing franchisee lifecycles, and executing special projects to drive franchise sales and development initiatives.

Key Responsibilities:

  • Account Management:
      • Build and maintain relationships with existing franchisees to support their success and satisfaction.
      • Serve as the primary point of contact for franchisees, addressing their transfer sales and renewal inquiries and corresponding concerns in a timely and professional manner.
      • Collaborate with cross-functional teams to ensure franchisees receive the necessary support and resources.
  • Inbound Lead Follow-Up and Segmentation:
      • Manage inbound leads received through various channels, including inquiries, referrals, and website submissions.
      • Conduct timely and personalized follow-ups with inbound leads via phone, email, and other communication channels to understand their needs and preferences.
      • Segment inbound leads based on criteria such as location, investment capacity, and business experience to prioritize and tailor communication strategies.
      • Collaborate with franchise development marketing team to ensure seamless lead handoff and alignment with lead nurturing campaigns.
  • Franchise Sales Support:
      • Assist in the development of sales materials, presentations, and proposals to effectively communicate the value proposition of our franchise opportunities.
      • Coordinate and participate in franchise discovery meetings and events to showcase our brand and offerings.
  • Special Projects:
    • Undertake special projects as assigned by management to support the overall goals and objectives of the franchise development department.
    • Examples of special projects may include market research, competitive analysis, process improvement initiatives, and strategic planning.


*May perform other duties as assigned

**Reports to Franchise Development Director

Talent Acquisition Form

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    The Scout Guide provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.