Member Spotlight: Denver Agency

Integral to The Scout Guide Phoenix & Scottsdale’s mission is telling the stories behind the small businesses Scouted in each Volume. The story begins in print and continues online, after all. And so, as we prepare to launch Volume 2, we are thrilled to kick off our story-telling mission with Member Spotlights…

Photo by Carl Schultz.

Undoubtedly, you’ll recognize Denver Agency from Volume 1, and we are thrilled to welcome the agency back for Volume 2. Last year, we delved into Denver Agency’s rich history of supporting clients. This year, they’ll celebrate 90 years in business. Ahead of this massive accomplishment, we chatted with Tierney Aldridge, one of their talented Personal Insurance Advisors, about how Denver Agency’s approach has cemented them as industry leaders for nine decades.

The Scout Guide Phoenix & Scottsdale: We’d like to start by congratulating the Denver Agency on its upcoming anniversary. What has allowed the Denver Agency to maintain its status as an industry leader for nine decades? 
Tierney Aldridge: Our belief in challenging the status quo and our ability to do things differently.

The Scout Guide Phoenix & Scottsdale: Can you share with us your path to Denver Agency?
Tierney Aldridge: Fourteen years ago, I got my start in commercial insurance markets. I quickly realized I preferred working with small business owners because of the relationships I developed, which made for an easy transition to specializing in high-net-worth insurance with the Denver Agency. I’ve been sharpening my saw ever since, and have a deep understanding of the lifestyles of the families I represent.

Photo by Carl Schultz.

The Scout Guide Phoenix & Scottsdale: Denver Agency is known for the personal approach you mentioned. What can a client expect from working with you and the Denver Agency?
Tierney Aldridge: Our clients will never call a 1-800 number. Instead, clients will have access to my team and myself, never a voice recording. We recognize that we provide insurance solutions but view ourselves as being in the hospitality industry. So, we work hard to create a positive experience throughout the relationship.

The Scout Guide Phoenix & Scottsdale: In addition to working with an ultra-personalized agency, what advice would you give to someone about ensuring that everything that should be protected is protected?  
Tierney Aldridge: This is a great question. In my experience, the biggest opportunity to better protect high-net-worth families is in excess liability policies (a.k.a umbrella policies). Typically, families in the high-net-worth space are severely underinsured because their previous advisors didn’t educate them about the value of increasing their limits to a more appropriate value.


“We recognize that we provide insurance solutions but view ourselves as being in the hospitality industry.”


The Scout Guide Phoenix & Scottsdale: What else should high net worth individuals consider when assessing personal insurance? 
Tierney Aldridge: There are five big items… Relationships: how strong are the agency’s relationships with its partner carriers? Specialization: does the agency understand and appreciate the complexities of the high net worth lifestyle? Education: what is the experience, tenure, and credentials of the personal lines team? Stewardship: is the agency’s annual review process thorough and easy to understand? And finally, counsel: does the agency provide ongoing advice that extends to claims, appraisals, and general housekeeping that’s common within the high net worth segment?


“We believe in challenging the status quo and our ability to do things differently.”


The Scout Guide Phoenix & Scottsdale: In many ways, you and Denver Agency make it possible for clients to enjoy the best in life. We’d love to know what you enjoy about your life in the Valley!
Tierney Aldridge: While I’m newer to the community, I am naturally curious and ready to explore and experience Café Monarch, Taliesin West, Musical Instrument Museum, Desert Botanical Garden, and Scottsdale Quarter.

To learn more about Denver Agency and the coverage they provide, reach out to Tierney at [email protected] or via phone at 720.257.7947 – and don’t forget to tell her Scout sent you!