Contact The Scout Guide

Current Openings at TSG Headquarters

Please note that these jobs are located in Charlottesville, Virginia. If you would like to learn how to start The Scout Guide in your city, please visit our franchise website.


The Digital Media Assistant works with the Editorial and Digital Marketing team to ensure the growth and success of TSG’s editorial and digital presence. This individual is responsible for efficiently, accurately, and creatively executing and managing TSG national’s social media accounts, and assists with other departmental tasks in accordance with company goals and objectives.


  • Maintains all national social media accounts, executes social media campaigns, and ensures social media activity is consistent with goals identified by Senior Leadership team
  • Actively and regularly tracks social media analytics and website traffic and reports findings/insights
  • Builds weekly and monthly electronic newsletters, and researches and develops ideas for additional editorial newsletters to drive traffic and engagement
  • Assists in execution of editorial and digital marketing projects as needed


  • Demonstrated knowledge of social media platforms (Tumblr, Facebook, Twitter, Pinterest, Instagram)
  • Excellent oral and written communication skills
  • Attention to detail
  • Appreciation for data-driven decision-making
  • Ability to conform to TSG’s aesthetic and brand voice


  • Proficient in WordPress, Microsoft Office programs (Word, Excel, PowerPoint), Adobe Creative programs (Photoshop, Illustrator, Premiere), Emma
  • Knowledge of Google Analytics
  • Knowledge of social media management tools

To Apply
Outstanding candidates should submit a cover letter and resume to careers[at]

Disclaimer: This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties.


The Franchise Success Manager is responsible for providing ongoing training, support, and coaching to specific territory to drive Editor satisfaction and retention.


  • Onboards and trains new Editors on all aspects of the guide lifecycle (Sales, Photography, Design/Production/Printing, Blogging, Social Media, Distribution, and Business Planning)
  • Builds relationships with Editors and acts as their guide and advocate in every interaction with TSG Headquarters
  • Communicates regularly with assigned Editors to keep them apprised of TSG developments and best practices
  • Works with Senior Franchise Success Manager to build out support tools and increase Editor satisfaction and retention
  • Serves as main point of contact for assigned group of Editors and liaises with other departments
  • Tracks and maintains Editor-related data and prepares reports on activity and status of Editors
  • Manages administrative tasks, including fulfilling requests for sales materials, coordinating mailings, etc.
  • Travels, as needed, to attend book launch parties, assist with sales calls, or otherwise support Editors
  • Works within framework of Franchise Agreement or Editor’s employee contract
  • Presents Editor prospects to Franchise Sales & Marketing Manager for consideration of Franchise sale
  • Effectively identifies priorities and requires little supervision

Reports to: Director of Operations and Finance


The Office Manager maintains an efficient office environment as an integral member of the Operations Department and provides administrative support to other departments in the office.


  • Partners with Director of Operations and Finance to identify solutions for internal systems, processes, and procurement
  • Answers main office phone line and directs calls to the appropriate team member or Editor, taking messages as needed
  • Fields incoming email inquiries and responds or forwards to the appropriate team member or Editor
  • Coordinates weekly staff meetings, including preparing agenda and conferencing in remote team members
  • Works with Co-Founders and Directors to coordinate All-Staff Meetings, compiles presentation materials from each department as needed and prepares PowerPoint presentation
  • Sends office-related announcements to all employees
  • Plans and executes team celebrations (birthdays, surprise treats, baby showers, etc.)
  • Plans and executes team events/outings and coordinates with each department to plan quarterly team events to foster employee bonding and enhance company culture
  • Orders monthly team lunches and coordinates delivery/pick-up
  • Performs office-related errands as needed (i.e. dropping off packages at the post office, purchasing supplies, etc.)
  • Follows and maintains policies and procedures for interviewing, hiring, onboarding, and termination of employees
  • Maintains the Careers page of the website and fields job inquiries
  • Prescreens job applicants
  • Manages recruitment for and staffing of school-year and summer internships
  • Completes new hire orientation with staff
  • Orders and maintains inventory of office and kitchen supplies and restocks regularly
  • Packages and facilitates general office shipping needs, ships newly released guides to Editors and remote team members on a monthly basis
  • Serves as primary point of contact for external service providers (IT, phone, internet, copier, etc.) for maintenance of internal systems
  • Organizes and maintains office filing system, office supply list, and chore chart
  • Maintains office equipment catalog (i.e. computer list, office furniture, etc.)
  • Works with Director of Operations and Finance to assess the need for purchasing new equipment and places orders as necessary
  • Works with the Director of Operations and Finance to manage the annual Operations Budget
  • Schedules bi-monthly office cleaning services
  • Performs or coordinates general office maintenance and repairs (i.e. snow removal)
  • Corresponds with Editors regarding the Post-Volume Editor Survey, tracks completion, and files responses appropriately
  • Ensure execution of proper documents for freelance photographers, writers, interns, interviewees, and other contract personnel

Reports to: Director of Operations and Finance


  • 2+ years of experience in the administrative field
  • Excellent time management, planning, and organization skills
  • Excellent oral and written communication skills
  • Capable of managing multiple tasks
  • Outstanding reliability and discretion
  • Exceptional customer service skills


  • Human resources experience

The Scout Guide is proud to be an equal opportunity employer.